Dedicated Magento Support
The best way to nurture your webshop is to have the best Magento support and dedicated people around. Only then you would be able to rely solely on achieving your business goals, which is getting more sales and revenue.
Once your webshop is introduced to your customers, it requires a lot more attention since we consider it a 24/7 live product. Therefore, you should consider it as a process that needs good nurturing in order to bring positive results.
In case you need Magento support only for cases of direct emergency or have additional questions about using your Magento webshop, we thought of a package that will fit into your occasional support needs. This package is designed for companies that are not ready to enroll into serious Magento support program, but will need our assistance only during important situations.
With adequate support package (from Bronze to Platinum), you will get not only support in direct emergencies, but also additional support for other common issues your Magento webshop may come across. Our dedicated team of experts is at your hand at anytime, putting your issue as priority one. Support packages are designed to keep your Magento webshop healthy 24/7.
Selected support package(s) allow you to use additional services, which include premium support for serious Magento webshops. Your business will not only run flawlessly (in terms of webshop security, updates and proper testing), but will be improved with the help of a dedicated support manager who will make sure that you achieve the best possible results with your Magento webshop.
With Silver support package you get
all common emergency issues covered,
plus additional monthly services.
Full Magento support service with
10 times more available hours than
the average support package &
a fully dedicated team behind.
|Priority response||5 days||2 days||1 day||4 hours|
|Dedicated Support Manager|
|Out of office support|
|Installing Magento Patches|
|Initial Magento version upgrades|