Dedicated Magento Support

The best way to nurture your webshop is to have the best Magento support and dedicated people around. Only then you would be able to rely solely on achieving your business goals, which is getting more sales and revenue.


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  • 60% guaranteed discount on our regular price per hour
  • Dutch contact available
  • 98% of our customers are from the Netherlands
  • 10 years of experience in Magento
  • Dedicated team experienced in Magento support
  • Monthly hours reserved only for your webshop(s)

All you need in a single Magento support package

Once your webshop is introduced to your customers, it requires a lot more attention since we consider it a 24/7 live product. Therefore, you should consider it as a process that needs good nurturing in order to bring positive results.

  • Pay as you go

    In case you need Magento support only for cases of direct emergency or have additional questions about using your Magento webshop, we thought of a package that will fit into your occasional support needs. This package is designed for companies that are not ready to enroll into serious Magento support program, but will need our assistance only during important situations.

  • Resolve the most common Magento issues

    With adequate support package (from Bronze to Platinum), you will get not only support in direct emergencies, but also additional support for other common issues your Magento webshop may come across. Our dedicated team of experts is at your hand at anytime, putting your issue as priority one. Support packages are designed to keep your Magento webshop healthy 24/7.

  • Get all you need to run your Magento business

    Selected support package(s) allow you to use additional services, which include premium support for serious Magento webshops. Your business will not only run flawlessly (in terms of webshop security, updates and proper testing), but will be improved with the help of a dedicated support manager who will make sure that you achieve the best possible results with your Magento webshop.

Which support package is the right for you?

  • Bronze

    Bronze support package
    ensures basic Magento issue support
    & free ticketing system.

    Priority response
    5 days

    Dedicated Support Manager
    Not included

    Out of office support
    Not included

    Installing Magento Patches
    Not included

    Initial Magento version upgrades
    Not included



  • Silver

    With Silver support package you get
    all common emergency issues covered,
    plus additional monthly services.

    Priority response
    2 days

    Dedicated Support Manager
    Not included

    Out of office support
    2 reserved hours

    Installing Magento Patches
    Not included

    Initial Magento version upgrades
    Not included



  • Gold

    Gold support package lets you rely
    on your Magento support partner with
    a dedicated support manager at hand.

    Priority response
    1 day

    Dedicated Support Manager
    Included

    Out of office support
    4 reserved hours

    Installing Magento Patches
    Included

    Initial Magento version upgrades
    Not included



  • Platinum

    Full Magento support service with
    10 times more available hours than
    the average support package &
    a fully dedicated team behind.

    Priority response
    4 hours

    Dedicated Support Manager
    Included

    Out of office support
    10 reserved hours

    Installing Magento Patches
    Included

    Initial Magento version upgrades
    Included



Compare our support plans

PACKAGE BRONZE SILVER GOLD PLATINUM
Priority response 5 days 2 days 1 day 4 hours
Dedicated Support Manager
Out of office support
Installing Magento Patches
Initial Magento version upgrades
Price €460,- €1.095,- €2.465,- €6.565,-

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